2

Had a scheduled appointment for adding freon for my A/C. Was told initially by the mechanic that he could get it done in an hour at the most. Sat there for two and a half hours waiting. Was told he was having some trouble with the conversion of the old style Freon to the new. After my wait, I am pressed about buying a coupon booklet for $130 which I had to say no to five times. The inspection report they sent to my phone said something about an engine rattle and that it needs immediate attention. My car is older and runs perfectly fine. Shakes more when the A/C is on, which is normal. There is no engine rattle. Just feel a little uneasy about coming back here after that experience.

Dear Gio, we sincerely apologize for the wait during your A/C service. Our aim is to provide prompt and efficient service. Regarding the inspection report, it stated that the engine shakes with a note that it is when the AC is on. All observations during an inspection are noted. The cause of the shake could be from a worn out motor mount. We apologize for any confusion caused. Your comfort and trust are essential to us, and we hope you give us another chance to provide a better experience in the future.

- Scotty's Auto Repair
5

They have affordable prices & very helpful staff, great place!

Thank you for the 5-star review! We're happy to hear that you had a great experience at our company. Our team works hard to provide affordable prices and exceptional service. We appreciate your kind words and look forward to serving you again in the future!

- Scotty's Auto Repair
5

Thank you for your 5-star rating, Jose! We are thrilled to hear that you had a great experience with us. Our team works hard to provide exceptional service, and it is rewarding to know that we met your expectations. If you have any further feedback or need assistance, please don't hesitate to reach out.

- Scotty's Auto Repair
5

I was travelling from Seattle to Wyoming in a vehicle I had shipped from overseas (military) and about an hour into the drive the AC stopped working. It was during a heatwave, but I tried to make it without AC with my 13 year old son. By Moses Lake, I knew we couldn't make it but didn't know where to go. The first place I stopped would only take appointments, but recommended Scotty's. When I arrived, I wasn't sure they could help because they were busy, but they squeezed us in! They fixed my AC and had us back on the road in a reasonable amount of time, and with cool air!! So kind, professional and competent! I can't express my gratitude. Edited: typo

5

You guys are fantastic. You really check all the boxes. Thank you for all you do and your honesty.

Thank you Jacque for this fantastic review! We're thrilled you had such a positive experience with us. Providing exceptional service and being honest are always our top priorities. It's great to know that we check all the boxes for you. We look forward to serving you again soon!

- Scotty's Auto Repair
4

It was a great experience and the only thang i would change is I thought it was going to be a little cheaper than it was

Dear Kenny, thank you for sharing your experience with us. We are glad to hear that you had a great time. We understand that pricing is important and we constantly strive to offer competitive rates. We appreciate your feedback and hope to see you again soon.

- Scotty's Auto Repair
5

Went into have AC checked and they got me in right away only to find out that I was a little low on freon. Only driver side got cold heat on passenger side They not only got both drivers and passengers side working but they checked entire vehicle for any service or other repairs needed. They are a great company to due business with and very reasonable price. I highly recommend them.

We appreciate the feedback, Lee! It's great to hear that you had a positive experience with us. Our goal is to provide top-notch service, and we're glad we were able to address all of your concerns with your AC. Thank you for recommending us!

- Scotty's Auto Repair
5

Got an appointment nearly overnight, I had overall inspection the next day, all issues corrected, even elusive intermittent A/C blower. Good communication throughout, very pleased and satisfied - great value for the cost.

Thank you, Shane, for the fantastic review! We're thrilled to hear about your positive experience with us. Our team is dedicated to providing excellent service, from scheduling to thorough inspections. It's wonderful to know we met your expectations, and your satisfaction is our top priority. We look forward to serving you again in the future.

- Scotty's Auto Repair
5

Amazing Service.. Did a great job, getting parts in next day. And work done that day. Wont go anywhere else.

Thank you Samantha for the 5-star review! We are thrilled to hear that you had an amazing experience with us! Providing prompt and efficient service is our priority. We look forward to serving you again in the future!

- Scotty's Auto Repair
5

Scotty's is affordable and does a great job. They honor their warranty and always get the job done in a timely manner. They have great customer service and that is very important. I have been to many places that may be just as good but they lack in customer service.

Thank you for the wonderful review, Sheri! We are thrilled to hear about your positive experience with us. Providing excellent customer service is always our top priority. We appreciate your loyalty and look forward to serving you again!

- Scotty's Auto Repair
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Scotty's Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Scotty's Auto Repair (509) 765-6906 if you have any issues in accessing any area of our website.
1450 East Wheeler Road Moses Lake, WA 98837 (509) 765-6906