Had a scheduled appointment for adding freon for my A/C. Was told initially by the mechanic that he could get it done in an hour at the most. Sat there for two and a half hours waiting. Was told he was having some trouble with the conversion of the old style Freon to the new. After my wait, I am pressed about buying a coupon booklet for $130 which I had to say no to five times. The inspection report they sent to my phone said something about an engine rattle and that it needs immediate attention. My car is older and runs perfectly fine. Shakes more when the A/C is on, which is normal. There is no engine rattle. Just feel a little uneasy about coming back here after that experience.
Dear Gio, we sincerely apologize for the wait during your A/C service. Our aim is to provide prompt and efficient service. Regarding the inspection report, it stated that the engine shakes with a note that it is when the AC is on. All observations during an inspection are noted. The cause of the shake could be from a worn out motor mount. We apologize for any confusion caused. Your comfort and trust are essential to us, and we hope you give us another chance to provide a better experience in the future.
- Scotty's Auto Repair