5

Great job!

Thank you for the 5-star rating, Cindy! We're thrilled to hear you had a great experience with us. If there's anything else we can do for you, please don't hesitate to reach out.

- Scotty's Auto Repair
5

The owners of Scotty’s have your best interest at heart. The mechanics know what they are doing and if it is not fixed correctly they will make sure it is. I speak first hand on knowing. I cannot give them a rating high enough to let you know how valuable they are to me. Thank you all

Thank you so much for this incredible review, Twila! It means the world to us that you trust us with your vehicle. Providing excellent service and ensuring your satisfaction are our top priorities. We're always here to take care of your car needs, so don't hesitate to reach out if you need anything. Thank you for choosing Scotty's!

- Scotty's Auto Repair
5

Fast and reasonable! Great communication and customer service.

Thank you for your amazing feedback, Sunshine! It's wonderful to hear that you had a great experience with us. We strive to provide fast and reasonable service while also ensuring excellent communication and customer service. We appreciate your support and look forward to assisting you again in the future!

- Scotty's Auto Repair
5

Respectful, Friendly staff.

Thank you Enrique for your five-star review! We strive to provide exceptional customer service and we're glad to hear that you had a great experience with our staff. We always aim to be respectful and friendly. We look forward to serving you again soon!

- Scotty's Auto Repair
2

Had a scheduled appointment for adding freon for my A/C. Was told initially by the mechanic that he could get it done in an hour at the most. Sat there for two and a half hours waiting. Was told he was having some trouble with the conversion of the old style Freon to the new. After my wait, I am pressed about buying a coupon booklet for $130 which I had to say no to five times. The inspection report they sent to my phone said something about an engine rattle and that it needs immediate attention. My car is older and runs perfectly fine. Shakes more when the A/C is on, which is normal. There is no engine rattle. Just feel a little uneasy about coming back here after that experience.

Dear Gio, we sincerely apologize for the wait during your A/C service. Our aim is to provide prompt and efficient service. Regarding the inspection report, it stated that the engine shakes with a note that it is when the AC is on. All observations during an inspection are noted. The cause of the shake could be from a worn out motor mount. We apologize for any confusion caused. Your comfort and trust are essential to us, and we hope you give us another chance to provide a better experience in the future.

- Scotty's Auto Repair
2

Had a scheduled appointment for adding freon for my A/C. Was told initially by the mechanic that he could get it done in an hour at the most. Sat there for two and a half hours waiting. Was told he was having some trouble with the conversion of the old style Freon to the new. After my wait, I am pressed about buying a coupon booklet for $130 which I had to say no to five times. The inspection report they sent to my phone said something about an engine rattle and that it needs immediate attention. My car is older and runs perfectly fine. Shakes more when the A/C is on, which is normal. There is no engine rattle. Just feel a little uneasy about coming back here after that experience.

Dear Gio, we sincerely apologize for the wait during your A/C service. Our aim is to provide prompt and efficient service. Regarding the inspection report, it stated that the engine shakes with a note that it is when the AC is on. All observations during an inspection are noted. The cause of the shake could be from a worn out motor mount. We apologize for any confusion caused. Your comfort and trust are essential to us, and we hope you give us another chance to provide a better experience in the future.

- Scotty's Auto Repair
5

They have affordable prices & very helpful staff, great place!

Thank you for the 5-star review! We're happy to hear that you had a great experience at our company. Our team works hard to provide affordable prices and exceptional service. We appreciate your kind words and look forward to serving you again in the future!

- Scotty's Auto Repair
5

Thank you for your 5-star rating, Jose! We are thrilled to hear that you had a great experience with us. Our team works hard to provide exceptional service, and it is rewarding to know that we met your expectations. If you have any further feedback or need assistance, please don't hesitate to reach out.

- Scotty's Auto Repair
5

I was travelling from Seattle to Wyoming in a vehicle I had shipped from overseas (military) and about an hour into the drive the AC stopped working. It was during a heatwave, but I tried to make it without AC with my 13 year old son. By Moses Lake, I knew we couldn't make it but didn't know where to go. The first place I stopped would only take appointments, but recommended Scotty's. When I arrived, I wasn't sure they could help because they were busy, but they squeezed us in! They fixed my AC and had us back on the road in a reasonable amount of time, and with cool air!! So kind, professional and competent! I can't express my gratitude. Edited: typo

5

You guys are fantastic. You really check all the boxes. Thank you for all you do and your honesty.

Thank you Jacque for this fantastic review! We're thrilled you had such a positive experience with us. Providing exceptional service and being honest are always our top priorities. It's great to know that we check all the boxes for you. We look forward to serving you again soon!

- Scotty's Auto Repair
Scotty's Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Scotty's Auto Repair (509) 765-6906 if you have any issues in accessing any area of our website.
1450 East Wheeler Road Moses Lake, WA 98837 (509) 765-6906