We were on our way through Idaho from WA to attend a wedding when our car broke down on I-90. Scottys was the only shop answering the phone late Friday afternoon. They assured us that our car would be towed back to the shop ASAP. In all the chaos of having our car broken down on the side of the freeway with small children, we didn't get to talk much with the front desk person about specificity when they would be able to look at the car. We wrongly assumed they worked Sat so we were disappointed to not have heard from anyone over the weekend. We did receive a call promptly Monday morning. I could tell they were making us a priority being out-of-towners. They went above and beyond to get our car fixed that day, sending out a driver to get the part from a neighboring town. I would highly recommend this small family owned business to anyone. The only reason I didn't give five stars is because between the three members of our party, none of us remember getting a call assuring us that our car was indeed picked that that evening. We went the whole weekend not knowing for sure whether or not our car was still on the side of the road. I'm guessing this happened because we called late Friday and the front desk person had already left for the day? Regardless, I appreciate the hard work their team delivered to get us back on the road quickly.
Glad we were able to get you back on the road. I apologize for not making sure someone called you to let you know that your vwhicle had been towed to the shop. We had a meeting about that to prevent that from happening again. If you ever need our services again please give us a call.
- Scotty's Auto Repair