Moses Lake Auto Repair

I can't say enough about the professionalism, the respect, the honesty and the amazing team that works here. I was supposed to leave for Seattle right after work to be with my wife and daughter who was spending time at Children's hospital. Unfortunately my truck decided to die on me. It was 3 in the afternoon and I swung in with the hopes that it was an easy fix and I could "chance" it to Seattle until Monday. Wishful thinking. The guys knew right away what was wrong. I left there feeling defeated and thought it would be a few days before I could make the trip over the mountains and started making other plans to borrow a car. A couple hours later I got a call saying my truck was fixed. They even sent someone to pick me up so I could be on my way. These guys spent hours after they closed to makes sure I was taken care of. They understood my dilemma and worked fast and without error to help me get on the road to be with my family. I have never had an auto repair place go out of their way to make the customer happy. Most seem to go out of their way to stick it to the customer. This most definitely is not one of those places. I will always recommend Scottys.

I can't say enough about the professionalism, the respect, the honesty and the amazing team that works here. I was supposed to leave for Seattle right after work to be with my wife and daughter who was spending time at Children's hospital. Unfortunately my truck decided to die on me. It was 3 in the afternoon and I swung in with the hopes that it was an easy fix and I could "chance" it to Seattle until Monday. Wishful thinking. The guys knew right away what was wrong. I left there feeling defeated and thought it would be a few days before I could make the trip over the mountains and started making other plans to borrow a car. A couple hours later I got a call saying my truck was fixed. They even sent someone to pick me up so I could be on my way. These guys spent hours after they closed to makes sure I was taken care of. They understood my dilemma and worked fast and without error to help me get on the road to be with my family. I have never had an auto repair place go out of their way to make the customer happy. Most seem to go out of their way to stick it to the customer. This most definitely is not one of those places. I will always recommend Scottys.

While travelling we had car trouble and were fortunate to run into someone who recommended Scotty's. They went above and beyond to get the work done and us back on the road to be home for the holidays in our own car. Thank you and we will definitely recommend you to our friends.

Absolutely the most wonderful people and amazing service you could get in auto care/repair. I would send my mother to Scotty's.....Thank you so much for caring and fitting me in. Going way above and beyond. You just cant find that anymore!! Listened to all my concerns and explained everything to me so that i could understand. Even gave me a printed diagram so I could see for myself exactly what was going on and what needed to be done.....and why. Does not take shortcuts and is attune to the longevity factor for your car regarding the particular repair and/or part/s needed. Comparing prices, i found Scotty's to be fare and on the lower end. Comforting experience and was presented with a yellow carnation ( my favorite flower ) when I left. How awesome is that? 5 Stars from me!!

Took my Tahoe in with a broken passenger side door handle. When I got it back 3 days later my fob wouldn't work and my drivers side wouldn't lock or unlock with the key. Take it back in and they want to charge me more for a second repair. I am never coming back!

Scotts Auto Repair was fantastic to work with. My son had is car break down outside of Moses lake and so was towed to Scotty's....unfortunately the engine needed to be replaced....they were wonderful to work with and actually got the work done a week ahead of schedule. I really appreciate how much compassion they showed my son when this happened to him...even driving him downtown so he could rent a car. I really appreciated all they did for us. Stacey Mohl